Pension Universe

Pension Universe

Tel:0278-58-3467 9:00-22:00


Frequently Asked Questions

Q0)Cancellation policy

A0) Please understand our calcellation policy. It is very popular among many hotels. Our cancelling policy is as follows. The cancellation fee is 20% of the total if the cancel is between 7 and 4 days ago, 30% if between 3 and 2 days ago, 50% if the day before and 100% if on the day and no show. We only require a guest who cancelled his stay a cancellation fee only if we suffer monetary damage by his cancel. We usually request the cancellation fee only when the rooms are fully occupied or we have prepared his dinner.

Q1)Internet access

A1)We have three Wifi routers and Giga-bit optical fiber internet access. There is also a wired access with a LAN cable in the corridor on the second floor.


A2)We are sorry that we do not admit the stay in the room with your pets.


A3)The inside of Pension Galaxy is non smoking. We ask guests to smoke outside of the house.

Q4)Bringing food and drinks

A4) We offer beer, wine and other drinks at a reasonable price. You can bring food and drinks from outside. The nearest Seven-Eleven is about 8 kilometers away from Pension galaxy, at katashina-Sukagawa shop.


A5) We have a BBQ place in Pension Galaxy.


A6) We have prepared a microbus Nissan caravan with 12 seats. We will pick up and/or drop off you at the Hotaka-guchu bus stop, Oguna-hotaka ski resort, Hotaka camp and trailhead of Mt. Hotaka for free.


A7)We appreciate it very much iy you bring your teethbrush and towel. If you forget them, we shall offer them after you let us know it.


A8) We offer a chartered plan in a regular season if your group is at least 4 peoples and your plan is with dinner and breakfast. The condition may changer in future.


A9) We offer guests 100-yen discount coupons of Hanasaku-no-yu day spa and Yoriiyama Hot Spring Hokkori-no-yu day spa. We also offer coupons of ski resorts in katashina in winter season.

Q10)Online travel agency

A10) We try to keep the same charge on many online travel agencies. You need not seek for the cheapest charge by watching many agencies.

Q11)Boxed Lunch

A11) We offer a boxed lunch (rice balls) at 500 yen per guest. You need to tell us the request in advance, since we do not usually keep the foodstuff for a boxed lunch. In summer, the convenience store close to the football ground is open and you can buy boxed lunch there.